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Prix Excellence Client laureates

The best service businesses in Quebec ranked on real customer experience.

The winners and honorable mentions of the Prix Excellence Client, chosen from real customer interactions. No business can buy its position.

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Evaluation criteria

A distinction that's earned, on data only we hold.

No opinions, no advertising. Every business in the Guide is evaluated continuously on four criteria, measured from real customer experience.

01

12 months of client listening

Selected businesses systematically survey clients after every touchpoint, ensuring continuous, lasting satisfaction.

02

Reactivity to dissatisfied clients

Responding quickly and effectively to negative feedback shows genuine commitment to improvement. Their response times far exceed their sector's average and median.

03

NPS vs. industry benchmarks

A fair, objective analysis to measure performance against real market standards, not an isolated score.

04

Google reviews & rating

Strong client reviews and an exemplary Google rating, proof of public reputation and overall impact.

Exclusive. These criteria rely on customer experience data that only we measure, collected continuously, never self-reported.

The 2026 awards at a glance

Every laureate is chosen from 12 months of real customer interactions, within its sector.

winners
61
honorable mentions
80
sectors with laureates
19
cities
67

Excellence Award 2026

Winners of the year

The businesses that won the Prix Excellence Client this year, chosen from real customer interactions.

View all winnersView honorable mentions

What customers say

Summaries drawn from verified reviews of Guide-listed businesses recognized for customer excellence.

AI summaries generated from verified customer reviews.

  • Customers rave about fast, courteous — and highly skilled ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​ service from Groupe M Ouellet, especially praising punctual punctual ​​ ​​ ​ ​​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​​ ​ ​​ ​ ​​ ​ ​​​​​​ ​ ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​
    Groupe M Ouellet Inc

    Electrician · Boucherville

    Based on 100 reviews

  • Customers rave about Déménagement Express’s fast, courteous crews and careful handling of belongings, though a few report pricing surprises and occasional damage.
    Déménagement Express

    Moving · Sherbrooke

    Based on 659 reviews

  • Customers consistently praise Service 2000 for quick, professional repairs, friendly technicians and transparent communication, though a few note occasional high call‑out fees.
    Service 2000 - Réparation d’électroménagers à domicile sur la Rive-Nord de Montréal

    Appliance repair · Sainte-Thérèse

    Based on 643 reviews

  • Customers rave about PiedRéseau Bromont’s courteous team, fast service and state‑of‑the‑art care that leaves feet feeling better.
    PiedRéseau Bromont - Podiatres et orthèses

    Podiatrist · Bromont

    Based on 97 reviews

  • Customers consistently praise Service 2000 for quick, professional repairs, friendly technicians and transparent communication, making it a go‑to choice for appliance service on the South Shore.
    Service 2000 - Réparation d’électroménagers à domicile sur la Rive-Sud de Montréal

    Appliance repair · Greenfield Park

    Based on 459 reviews

  • Customers consistently praise Kinatex Beauport for its courteous team, expert therapists and fast, personalized care in a clean, convenient setting.
    Kinatex Beauport

    Massage therapist · Québec City

    Based on 185 reviews

How we rank

Laureates are chosen from 12 months of real customer interactions: listening, responsiveness to unhappy customers, NPS compared with the sector, and Google reviews. The calculation is deterministic, with no artificial intelligence, and no position can be bought.

Read the full methodology

Frequently asked questions

How does the ranking work?

Every business receives a ranking score calculated from verified Google reviews, the customer experience indicators InputKit measures (NPS, CSAT, review reply rate, recovery time for unhappy customers), the Customer Excellence Award and tenure. Reviews from the current year count in full, reviews from the previous year count for half, and older reviews no longer count. Businesses are then ranked by score within their sector, city and region. The calculation is deterministic and no artificial intelligence enters the score.

Can a business pay to be listed in the Guide or to rank higher?

No, a position cannot be bought. Advertising and sponsorship change no rank. The ranking rests on real interactions between businesses and their customers.

How often is the ranking updated?

Guide pages are refreshed every day from the latest review and customer experience data. For Google reviews, the current calendar year counts in full, the previous year counts for half, and older years no longer count. The Customer Excellence Award is presented once a year.

All frequently asked questions

What if you never chose at random again?

Discover the Quebec businesses recognized for their customer excellence.

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