Frequently asked questions about the guide and rankings
- What is the InputKit Customer Excellence Guide?
- It is a public guide to Quebec service businesses, ranked on verified customer excellence. Unlike a pay-to-list directory, every position is based on measured data: Google reviews, review responsiveness, and 12 months of customer-experience performance.
- How are businesses ranked?
- Rankings combine verified Google reviews, NPS, CSAT, review reply rate, unhappy-customer recovery time, the InputKit Customer Excellence Award, and tenure in the guide. These exclusive InputKit signals complement public reputation.
- Can a business pay to rank higher?
- No. No business can buy, negotiate, or sponsor its position. Rankings reflect only measured customer performance. That is a founding principle of the guide.
- What is the Customer Excellence Award?
- It is InputKit's annual award given to businesses that genuinely put customer satisfaction first, measured on real customer-experience data. Winners and honorable mentions are highlighted in the rankings.
- What data does InputKit use for rankings?
- InputKit cross-references public reputation (Google ratings and reviews, owner reply rate) with exclusive data collected over 12 months: customer satisfaction (CSAT), recommendation (NPS), review reply rate, and speed of recovering unhappy customers. These metrics are not available on traditional review sites.
- Which sectors and regions are covered?
- The guide covers the Quebec service sectors that have Prix Excellence Client laureates, from healthcare to home services, with pages by sector and by city. See the All sectors page for the full list.
- How often are rankings updated?
- Rankings and Customer Excellence Award distinctions are recalculated regularly to reflect the most recent performance. For Google reviews, the current calendar year counts in full, the previous year counts for half, and older years no longer count.
- How can my business appear in the guide?
- Quebec service businesses may be listed when they have sufficient, verifiable customer-experience data. To improve visibility and aim for the Customer Excellence Award, contact InputKit or read our Methodology page.
- What is the difference between a winner and an honorable mention?
- The Customer Excellence Award winner is the business that stands out most in its sector against the 12-month selection criteria. Honorable mentions recognize other businesses with remarkable customer performance without being the primary laureate.
- How is this guide different from Google reviews?
- Google reviews reflect one-time public opinion. The Customer Excellence Guide combines them with continuously measured customer-experience metrics (CSAT, NPS, recovery), owner responsiveness, and an independent award, for a fuller, less gameable evaluation.