Understanding the ranking process
The ranking rests on real interactions between businesses and their customers, measured over 12 months. A position cannot be bought.
- 12
- months of verified data
- 4
- selection criteria
- 0
- spots for sale
By [PLACEHOLDER: signer] ([PLACEHOLDER: role])Team and method
For business owners
What we measure
Four criteria, all drawn from real interactions with real customers.
- 01
12 months of client listening
Winners systematically survey clients after every touchpoint, ensuring continuous, lasting satisfaction.
- 02
Reactivity to dissatisfied clients
Unhappy feedback handled within 3 business days max. Real commitment to continuous improvement.
- 03
NPS vs. industry benchmarks
Net Promoter Score compared fairly against sector standards: real performance, not a single isolated rating.
- 04
Google reviews & rating
Strong public reviews and an exemplary Google rating: proof of reputation that matches private feedback.
Where the data comes from
Verified Google reviews and surveys of InputKit clients' customers: satisfaction, recommendation, review replies and the time taken to win back an unhappy customer.
Updates
Every day, from the latest data. Reviews from the current year count in full, last year's count for half. The Customer Excellence Award is presented once a year.
A position cannot be bought
Advertising and sponsorship change no rank. No artificial intelligence enters the score.
Want to win the award next year?
InputKit measures customer experience continuously and gives you the tools to aim for the Customer Excellence Award. Leave your details and our team will show you how to climb the ranking.
- Survey your customers after every interaction
- Recover unhappy customers before they speak up
- Track your NPS and aim for the Customer Excellence Award
