/100
61
InputKit score
4.2
Google rating
154 reviews · 17% replied
9
Years of activity on Google
AI summary
What the reviews say
Customers love the natural product range and friendly staff, but occasional rude service and ordering issues hurt the experience.
AI-generated from 97 reviews. May contain inaccuracies.
Reviews per month
Peak: 7 reviews in Feb
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Wide selection of natural, effective cosmetics
- Generous loyalty program with gifts and coupons
- Helpful, knowledgeable staff (e.g., Marie‑France, Valérie)
- Clean, pleasant store atmosphere
- Reasonable prices and frequent promotions
Areas to watch
Friction points or concerns that come up more than once.
- Inconsistent customer service, occasional rudeness
- Long wait times for appointments
- Poor online order packaging
- Confusing gift‑card and phone support processes
Recurring themes
Topics customers talk about most often in their feedback.
product qualitystaff friendlinessloyalty rewardsservice consistencyorder fulfillment
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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