58
InputKit score
4.6
Google rating
393 reviews · 25% replied
15
Years in business
Dollard-Des Ormeaux, Quebec
West Spa
AI summary
West Spa Medical is a wellness and aesthetic clinic in Dollard‑des‑Ormeaux, serving Montreal’s West Island. They provide medical‑grade skin, hair and body treatments—including laser hair removal, IPL, laser resurfacing, microneedling, neuromodulators, fillers, PRP and exosome therapies—as well as therapeutic massages, facials, manicure/pedicure and makeup services. All services are performed by a certified team led by Dr. Cinzia Marchica and begin with a personalized consultation. The clinic is open seven days a week with complimentary parking.
AI summary
What the reviews say
West Spa is loved for its expert therapists, welcoming staff and spotless, relaxing space, though a few guests have experienced rushed appointments or scheduling hiccups.
AI-generated from 287 reviews. May contain inaccuracies.
Reviews per month
Peak: 14 reviews in Sep
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Highly skilled therapists (Juliet, Noor, Helene, Tania) consistently praised
- Friendly, attentive front‑desk staff – especially Angie
- Clean, calming environment with a wide range of services
- Personalized attention and pressure adjustments during massages
- Reasonable prices for high‑quality treatments
Areas to watch
Friction points or concerns that come up more than once.
- Occasional short or rushed sessions
- Wait‑times and scheduling delays reported
- Isolated incidents of aggressive technique or rude phone service
- Upselling of products can feel pushy
Recurring themes
Topics customers talk about most often in their feedback.
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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