/100
57
InputKit score
4.5
Google rating
51 reviews · 76% replied
Thetford Mines, Quebec
Voyages Transat Thetford (Drummondville)
Not an award winner
AI summary
What the reviews say
Customers rave about the agency’s friendly, knowledgeable staff and fast, hassle‑free booking, though a few mention difficulty reaching someone by phone.
AI-generated from 25 reviews. May contain inaccuracies.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Responsive agents who answer quickly
- Personalized travel advice
- Fast confirmation of reservations
- Professional and courteous service
- Consistently helpful staff members (Mélanie, Kathy, Véronique)
Areas to watch
Friction points or concerns that come up more than once.
- Phone lines often hard to reach
- Occasional slow email reply
- No Wi‑Fi inside the office
- Isolated reports of rude phone attitude
Recurring themes
Topics customers talk about most often in their feedback.
staffresponsivenessbooking speedcommunicationfacilities
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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