/100
61
InputKit score
4.1
Google rating
87 reviews · 95% replied
11
Years in business
AI summary
What the reviews say
Customers repeatedly commend Voyages Transat for attentive agents who organize flawless trips, handle changes quickly and provide solid advice, though occasional staffing issues can cause delays.
AI-generated from 54 reviews. May contain inaccuracies.
Reviews per month
Peak: 4 reviews in Mar
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Highly praised agents Pascal, Sonia, and Sheri
- Smooth coordination of flights, transfers and tours
- Personalized advice and quick payment processing
- Responsive even with last‑minute changes
- Friendly, knowledgeable staff across the office
Areas to watch
Friction points or concerns that come up more than once.
- Inconsistent service when the office is understaffed
- Long phone‑wait times and transfers
- Some agents perceived as rude or unhelpful
Recurring themes
Topics customers talk about most often in their feedback.
staffbooking processflexibilitycustomer service
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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