/100
57
InputKit score
4.2
Google rating
209 reviews · 97% replied
9
Years in business
AI summary
What the reviews say
Most travelers praise Voyages Transat’s knowledgeable staff and attentive, hassle‑free planning, though occasional service lapses and rigid policies cause frustration.
AI-generated from 153 reviews. May contain inaccuracies.
Reviews per month
Peak: 9 reviews in Sep
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Highly knowledgeable agents (Sandra, Antonella, Catherine)
- Fast, friendly email and phone responses
- Personalized itinerary planning, especially for families
- Smooth coordination of flights, hotels and transfers
- Positive experiences with Air Transat flights and resorts
Areas to watch
Friction points or concerns that come up more than once.
- Inconsistent service quality across agents
- Poor follow‑up on group bookings and seat changes
- Rigid refund/price‑change policies
Recurring themes
Topics customers talk about most often in their feedback.
staff expertiseresponsivenessfamily travelbooking flexibility
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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