Voyages Malavoy

Not an award winner

AI summary

Voyages Malavoy is a Montreal‑based travel agency with over 65 years of experience, offering group tours, business trips, cultural excursions and leisure vacations across all five continents. They design detailed itineraries, handle all logistics and provide a "trouble‑free" service, including exclusive trips like a Baltic Christmas market tour. The agency operates two offices in Montreal and Quebec to serve clients.

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AI summary

What the reviews say

Voyages Malavoy is praised for knowledgeable, friendly agents who tailor trips, but occasional lapses in responsiveness and front‑desk courtesy hurt the experience.

AI-generated from 35 reviews. May contain inaccuracies.

Reviews per month

Peak: 3 reviews in Apr

Monthly review trend based on dated reviews in our database.

What customers love

Recurring strengths mentioned by customers in their reviews.

Personalized travel planning
Experienced agents (Nancy, Sarah, Catherine)
Friendly and professional staff
Helpful follow‑up when responsive

Areas to watch

Friction points or concerns that come up more than once.

Inconsistent phone and email replies
Occasional rude front‑desk interactions
Long wait times during busy periods

Recurring themes

Topics customers talk about most often in their feedback.

staff expertisecustomer service responsivenessfront‑desk attitude

Review breakdown

Reviews

What customers say, pulled from verified Google reviews.

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What the reviews say

Review breakdown