53
InputKit score
4.2
Google rating
218 reviews · 19% replied
Québec City, Quebec
Voyages CAA-Québec
AI summary
Voyages CAA‑Québec is a travel agency that helps members and the public plan and book trips, offering services like flight and hotel reservations, all‑inclusive packages, cruises, Disney vacations and travel insurance. It also provides roadside assistance, vehicle and home insurance, and a network of 13 physical travel centres across Quebec where customers can meet advisors, shop, and get passport photos.
AI summary
What the reviews say
Customers praise the agency’s fast service, knowledgeable staff and helpful travel assistance, but note pricey merchandise and occasional long waits.
AI-generated from 16 reviews. May contain inaccuracies.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Quick processing of international passports
- Agent Michael provides personalized advice
- Effective support during health‑related travel issues
- Wide selection of travel accessories
- Friendly and welcoming front desk
Areas to watch
Friction points or concerns that come up more than once.
- Merchandise perceived as expensive
- Long wait times during peak hours
- Roadside assistance in the US rated poorly
- Some staff appear unavailable when needed
Recurring themes
Topics customers talk about most often in their feedback.
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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