60
InputKit score
4.2
Google rating
69 reviews · 28% replied
11
Years in business
Levis, Quebec
Voyages CAA-Québec
AI summary
Voyages CAA‑Québec is a travel agency network with 13 locations across Quebec that helps members and the public plan and book trips, offering services such as flight and hotel reservations, all‑inclusive packages, cruises, Disney vacations, and travel advice. The agency also provides related services like passport photos, visa assistance, and travel insurance, and is part of the broader CAA‑Québec membership program that includes roadside assistance and other member benefits.
AI summary
What the reviews say
Customers generally praise the friendly, professional staff and quick service, though a few have experienced poor communication and refund issues.
AI-generated from 39 reviews. May contain inaccuracies.
Reviews per month
Peak: 3 reviews in Aug
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Knowledgeable agents like Dominic and Lynda
- Fast processing for passports, PCI and travel documents
- Helpful personalized travel advice and discounts
- Polite and courteous front‑desk staff
- Wide range of travel products and security items
Areas to watch
Friction points or concerns that come up more than once.
- Inconsistent handling of refunds and cancellations
- Limited photo services for newborn passports
- Occasional lack of follow‑up at the counter
Recurring themes
Topics customers talk about most often in their feedback.
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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