/100
61
InputKit score
4.8
Google rating
5,065 reviews · 98% replied
10
Years of activity on Google
AI summary
What the reviews say
Customers love the easy‑to‑use site, low prices and friendly agents, but phone wait times and occasional price‑guarantee issues hurt the experience.
AI-generated from 3442 reviews. May contain inaccuracies.
Reviews per month
Peak: 161 reviews in Jan
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Intuitive website and fast booking
- Very competitive all‑inclusive prices
- Helpful, courteous agents (e.g., Raphaëlle, Liliya)
- Price‑drop guarantee and travel credits
- Quick email confirmations and clear docs
Areas to watch
Friction points or concerns that come up more than once.
- Long hold times on phone support
- Price‑guarantee sometimes hard to claim
- After‑sale service can be slow
- Weekend office hours limited
Recurring themes
Topics customers talk about most often in their feedback.
pricingwebsite usabilitycustomer serviceprice‑drop guaranteephone wait time
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
Loading reviews…