58
InputKit score
4.3
Google rating
602 reviews · 72% replied
Laval, Quebec
Volvo Laval
AI summary
Volvo Laval is a Volvo dealership located in Laval, Quebec. It sells new and certified‑pre‑owned Volvo models—including electric, hybrid, gasoline SUVs, wagons and crossovers—and provides financing, special pricing, test‑drive reservations, and trade‑in assistance. The centre also offers after‑sales services such as maintenance, repairs, genuine parts, accessories, 24/7 roadside assistance, and home‑charging installation for electric vehicles.
AI summary
What the reviews say
Customers love the friendly sales staff and occasional standout service reps, but the service department is plagued by long waits, poor communication, and billing issues.
AI-generated from 443 reviews. May contain inaccuracies.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Friendly, knowledgeable sales team
- Helpful parts staff (Joe Romano)
- Occasional exceptional service advisors (Steven, Pino)
- Clean, organized showroom
Areas to watch
Friction points or concerns that come up more than once.
- Service appointments often delayed
- No courtesy cars or poor follow‑up
- Inaccurate billing and hidden fees
- Phone calls and voicemails rarely returned
Recurring themes
Topics customers talk about most often in their feedback.
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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