53
InputKit score
3.8
Google rating
22 reviews · 14% replied
9
Years in business
Saint-Eustache, Quebec
Ventilex inc
AI summary
Ventilex inc, operating under the name leprohon, is a Quebec‑based HVAC company that designs, installs and services heating, ventilation, air‑conditioning, refrigeration and geothermal systems for residential, commercial and industrial clients. Founded in 1930, it runs four locations (Granby, Saint‑Eustache, Saint‑Hyacinthe and Sherbrooke) with about 250 technicians and a fleet of 125 trucks. The firm also offers financing options, subsidy assistance and eco‑responsible solutions.
AI summary
What the reviews say
Customers note quick, friendly service from some staff, but many complain about poor communication, missed appointments and billing hassles.
AI-generated from 10 reviews. May contain inaccuracies.
Reviews per month
Peak: 2 reviews in Aug
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Fast and efficient service on some calls
- Helpful front‑desk staff (e.g., Claudine)
- Technicians arrive promptly when scheduled
Areas to watch
Friction points or concerns that come up more than once.
- Unreliable scheduling and last‑minute cancellations
- Lack of follow‑up and communication
- Billing and invoicing issues
Recurring themes
Topics customers talk about most often in their feedback.
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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