57
InputKit score
3.4
Google rating
533 reviews · 9% replied
14
Years of activity on Google
Montreal, Quebec
U-Haul Sur Jean-Talon Ouest-Déménagement Et Entreposage
AI summary
U-Haul on Jean‑Talon Ouest in Montreal is a rental center where customers can lease moving trucks, trailers, and U‑Box containers for local or long‑distance moves, plus access climate‑controlled self‑storage units for vehicles, boats, and household items. The location also sells moving accessories such as boxes, packing supplies, and propane services, and offers used truck sales and moving‑assistant help.
AI summary
What the reviews say
Customers praise the friendly staff and clean trucks, but frequent reservation mishaps, hidden fees and slow service hurt the overall experience.
AI-generated from 325 reviews. May contain inaccuracies.
Reviews per month
Peak: 10 reviews in Jul
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Friendly, helpful staff (especially Shaena, Anthony, Daryl)
- Clean, well‑maintained vehicles
- Competitive pricing and low rates
- Convenient location with ample supplies
Areas to watch
Friction points or concerns that come up more than once.
- Reservations often changed or unavailable at the last minute
- Long wait times and understaffed counters
- Unexpected extra charges (fuel, insurance, fees)
- Storage units reported with pest issues and poor maintenance
Recurring themes
Topics customers talk about most often in their feedback.
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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