/100
59
InputKit score
3.2
Google rating
120 reviews · 27% replied
12
Years of activity on Google
AI summary
What the reviews say
Customers praise occasional friendly staff and clean planes, but most report poor service, hidden fees, and unresponsive support.
AI-generated from 54 reviews. May contain inaccuracies.
Reviews per month
Peak: 4 reviews in Feb
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Clean aircraft and spacious seats
- Friendly cabin crew on some flights
- Direct routes like Montreal‑Dakar
- Helpful travel agents at certain locations
- On‑time departures for a few trips
Areas to watch
Friction points or concerns that come up more than once.
- Hard to reach customer service
- Unexpected price changes at checkout
- Frequent booking and check‑in system failures
- Poor handling of refunds and baggage issues
Recurring themes
Topics customers talk about most often in their feedback.
customer servicepricing transparencytechnology glitchesbaggage handling
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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