63
InputKit score
4.4
Google rating
224 reviews · 4% replied
12
Years in business
Montreal, Quebec
Toilettage Spa Poilu
AI summary
Toilettage Spa Poilu is a pet grooming salon in Montreal that provides low‑stress spa‑like grooming for cats and dogs. Cats have dedicated Monday slots and can choose an "Initiation" bath for their first visit, while dog appointments are scheduled by phone. The shop is open weekdays from 9 am to varying closing times and can be reached at 514‑804‑5065.
AI summary
What the reviews say
Most clients love the caring, calm atmosphere and the skill of groomers like Caroline and Joëlle, though a minority report communication lapses and strict scheduling policies.
AI-generated from 154 reviews. May contain inaccuracies.
Reviews per month
Peak: 8 reviews in Oct
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Staff praised for gentleness and patience with anxious pets
- Caroline and Joëlle repeatedly highlighted as top groomers
- Consistently clean, calm environment and soothing music
- Quick turnaround for many appointments
- Bilingual service appreciated by English‑French speakers
Areas to watch
Friction points or concerns that come up more than once.
- Strict no‑late‑arrival rule can feel inflexible
- Occasional reports of mis‑communication or missed calls
- Some customers find prices high for basic services
Recurring themes
Topics customers talk about most often in their feedback.
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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