/100
61
InputKit score
4.7
Google rating
173 reviews · 52% replied
10
Years in business
AI summary
What the reviews say
Customers rave about Nancy’s gentle, detail‑oriented grooming and the clean, affordable service, though a few have experienced communication issues or occasional booking frustrations.
AI-generated from 125 reviews. May contain inaccuracies.
Reviews per month
Peak: 7 reviews in Feb
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Gentle handling of anxious or senior pets
- Consistently clean and well‑kept facility
- Reasonable prices and quick appointments
- Owner Nancy’s personal attention and memory for each animal
- Friendly, helpful staff who accommodate last‑minute changes
Areas to watch
Friction points or concerns that come up more than once.
- English‑language support lacking
- Occasional difficulty reaching a slot
- Inconsistent handling of special requests (e.g., perfume)
- Some reports of abrupt customer service
Recurring themes
Topics customers talk about most often in their feedback.
staff kindnesspricingfacility cleanlinessappointment flexibility
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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