61
InputKit score
4.2
Google rating
102 reviews · 32% replied
10
Years of activity on Google
Trois-Rivières, Quebec
TELUS
AI summary
TELUS is a Canadian telecommunications company that provides wireless phone service, high‑speed internet, TV and entertainment, and security & smart‑home solutions. Customers can manage their accounts, view orders and get support through the My TELUS portal. The company also highlights its commitment to Indigenous reconciliation and social‑impact initiatives.
AI summary
What the reviews say
Most customers praise the friendly, patient staff and fast, professional service, especially for phone upgrades and transfers, though a few report hidden fees and inconsistent after‑sales help.
AI-generated from 71 reviews. May contain inaccuracies.
Reviews per month
Peak: 12 reviews in Dec
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Friendly, patient staff (Ikram, Akram, Rabab, David)
- Quick, clear, professional assistance
- Helpful with phone upgrades and number transfers
- Knowledgeable about products and plans
- Positive overall atmosphere
Areas to watch
Friction points or concerns that come up more than once.
- Hidden fees and misleading sales tactics
- Inconsistent after‑sales support and billing errors
- Occasionally long wait times or closed store
- Some staff appear inattentive or uninformed
Recurring themes
Topics customers talk about most often in their feedback.
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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