57
InputKit score
4.4
Google rating
112 reviews · 57% replied
8
Years in business
Terrebonne, Quebec
TELUS
AI summary
TELUS is a Canadian telecommunications company that offers wireless phone plans, high‑speed internet, TV and entertainment, and security and smart‑home solutions. Customers can manage their accounts, view bills and get support through the My TELUS portal. The company also highlights community initiatives such as reconciliation and social impact.
AI summary
What the reviews say
Customers rave about friendly, knowledgeable staff—especially Alex, Rodney and Hamza—who provide quick, helpful service and good deals, though occasional long waits and staffing shortages are noted.
AI-generated from 92 reviews. May contain inaccuracies.
Reviews per month
Peak: 14 reviews in Feb
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Friendly, patient staff (Alex, Rodney, Hamza)
- Fast and efficient phone swaps
- Helpful pricing and plan explanations
- Positive attitude and humor
- Good overall store atmosphere
Areas to watch
Friction points or concerns that come up more than once.
- Long wait times during busy periods
- Occasional understaffing
- Inconsistent service from some employees
Recurring themes
Topics customers talk about most often in their feedback.
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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