TELUS

Not an award winner

AI summary

TELUS is a Canadian telecommunications provider that offers mobile, internet, TV, health and Security & Smart Home services. Its Security & Smart Home portfolio lets customers add home monitoring and connected devices while the company also delivers wireless and broadband connectivity.

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AI summary

What the reviews say

Customers overwhelmingly praise the friendly, knowledgeable staff and quick service, though occasional wait times and pricing confusion can be frustrating.

AI-generated from 86 reviews. May contain inaccuracies.

Reviews per month

Peak: 15 reviews in May

Monthly review trend based on dated reviews in our database.

What customers love

Recurring strengths mentioned by customers in their reviews.

Warm, professional staff (Veronika, Dylan, Omar, Melissa)
Fast, clear explanations of plans and devices
Helpful problem‑solving and follow‑up
Competitive pricing and good deals
Consistently courteous and patient attitude

Areas to watch

Friction points or concerns that come up more than once.

Long wait times during busy periods
Occasional inventory or loan‑phone mix‑ups
Pricing misunderstandings or higher‑priced offers

Recurring themes

Topics customers talk about most often in their feedback.

staffwait timepricinginventory management

Review breakdown

Reviews

What customers say, pulled from verified Google reviews.

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Opening hours

Related links

What the reviews say

Review breakdown