56
InputKit score
3.9
Google rating
61 reviews · 51% replied
Shawinigan, Quebec
TELUS
AI summary
TELUS is a Canadian telecommunications company that offers a range of services including wireless phone plans, high‑speed internet, TV and entertainment, as well as security and smart‑home solutions. Through its My TELUS portal customers can manage accounts, view service status and access support. The company also provides health‑related services, a rewards program, and highlights social‑impact and reconciliation initiatives.
AI summary
What the reviews say
Most shoppers praise the staff’s friendliness and competence, noting fast, reasonably priced service, but a handful of customers report mis‑information and poor handling of installations or returns.
AI-generated from 33 reviews. May contain inaccuracies.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Friendly, professional staff (Vincent, Christophe, Liam)
- Quick problem solving and clear explanations
- Competitive pricing and fast service
- Helpful assistance with phone switches
Areas to watch
Friction points or concerns that come up more than once.
- Inconsistent installation quality
- Misinformation on bundles and promotions
- Refusal to accept cash or returns
- Unresponsive phone support
Recurring themes
Topics customers talk about most often in their feedback.
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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