62
InputKit score
4.4
Google rating
109 reviews · 58% replied
8
Years in business
Repentigny, Quebec
TELUS
AI summary
TELUS is a Canadian telecommunications provider that offers wireless phone plans, high‑speed internet, TV and entertainment packages, as well as security and smart‑home services. Customers can manage their accounts, view service status and get support through the My TELUS portal. The company also highlights its commitment to social impact and reconciliation with Indigenous peoples.
AI summary
What the reviews say
Customers rave about friendly, knowledgeable staff and quick, hassle‑free service, though a few report pricing confusion and occasional rude encounters.
AI-generated from 75 reviews. May contain inaccuracies.
Reviews per month
Peak: 11 reviews in Apr
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Polite and patient staff (Gabriel, Hichame, Kelliane, Marianne)
- Fast, efficient phone and internet setup
- Clear explanations of plans and promotions
- Clean, welcoming store environment
- Helpful after‑sales support
Areas to watch
Friction points or concerns that come up more than once.
- Unexpected fees or price changes
- Inconsistent information on promotions
- Occasional rude or unhelpful employees
- Long wait times for some issues
Recurring themes
Topics customers talk about most often in their feedback.
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
Loading reviews…