62
InputKit score
4.2
Google rating
174 reviews · 35% replied
10
Years in business
Québec City, Quebec
TELUS
AI summary
TELUS is a Canadian telecommunications provider that offers wireless phone plans, high‑speed internet, TV and entertainment services, as well as security and smart‑home solutions. Through its My TELUS portal customers can manage accounts, view service status and access support. The company is headquartered in Québec City and highlights social‑impact and reconciliation initiatives.
AI summary
What the reviews say
Customers repeatedly commend the staff for being friendly, knowledgeable and fast at fixing issues, though a minority report poor service and billing confusion.
AI-generated from 299 reviews. May contain inaccuracies.
Reviews per month
Peak: 24 reviews in Feb
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Friendly, upbeat staff (François, Raphaël, Justin, Victoria)
- Quick problem resolution and hands‑on help
- Clear explanations of plans and device setup
- Helpful charging/repair stations and accessories
- Consistently praised across multiple locations
Areas to watch
Friction points or concerns that come up more than once.
- Occasional rude or unhelpful employees
- Billing surprises and hidden fees
- Long waits or closed hours at some stores
- Inconsistent handling of returns and SIM swaps
Recurring themes
Topics customers talk about most often in their feedback.
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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