59
InputKit score
4.3
Google rating
146 reviews · 53% replied
8
Years in business
Pointe-Claire, Quebec
TELUS
AI summary
TELUS is a Canadian telecommunications company based in Pointe‑Claire, Quebec. It provides mobile phone plans, high‑speed internet, TV and entertainment packages, and security and smart‑home solutions. Customers can manage their accounts and access support through the My TELUS portal.
AI summary
What the reviews say
Customers rave about the courteous, knowledgeable team and fast, transparent service, though occasional staffing gaps and limited stock can be frustrating.
AI-generated from 111 reviews. May contain inaccuracies.
Reviews per month
Peak: 16 reviews in May
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Friendly, knowledgeable staff (Saif, Étienne, Sylvano, Jérémie)
- Quick, hassle‑free service and problem solving
- Transparent pricing and helpful plan advice
- Bilingual assistance and clear explanations
- Good deals on phones and smart‑home/security kits
Areas to watch
Friction points or concerns that come up more than once.
- Occasional long wait or understaffed moments
- Limited stock of accessories (e.g., chargers)
- Inconsistent experiences with a few employees
Recurring themes
Topics customers talk about most often in their feedback.
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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