57
InputKit score
4.2
Google rating
118 reviews · 48% replied
10
Years of activity on Google
Mount Royal, Quebec
TELUS
AI summary
TELUS is a Canadian telecommunications provider based in Mount Royal, Quebec. It offers wireless phone plans, high‑speed internet, TV and entertainment packages, as well as security and smart‑home monitoring services. Customers can manage all of these through the My TELUS online portal, and the company highlights its commitment to community reconciliation and social impact.
AI summary
What the reviews say
Customers repeatedly commend the knowledgeable, friendly staff and quick, thorough service, though a few report misleading promos and long waits.
AI-generated from 91 reviews. May contain inaccuracies.
Reviews per month
Peak: 12 reviews in Jan
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Staff members like Mounir, Wadie, Elyse, and Minh get high praise
- Fast, thorough phone setup and plan explanations
- Friendly, patient service even for seniors
- Helpful assistance with credit, repairs and device transfers
- Convenient location with parking
Areas to watch
Friction points or concerns that come up more than once.
- Occasional misleading contract details
- Long wait times when understaffed
- Inconsistent experience across agents
Recurring themes
Topics customers talk about most often in their feedback.
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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