65
InputKit score
4.1
Google rating
186 reviews · 46% replied
12
Years in business
Montreal, Quebec
TELUS
AI summary
TELUS is a Canadian telecommunications company that offers mobile phone plans, high‑speed internet, TV and entertainment packages, and security‑and‑smart‑home solutions. It also provides digital health services and a My TELUS portal for customers to manage their accounts. The company operates nationwide, including in Montreal, and highlights social‑impact and reconciliation initiatives.
AI summary
What the reviews say
Customers rave about the friendly, knowledgeable staff and smooth phone setup, though a few report strict ID policies and occasional sales pressure.
AI-generated from 407 reviews. May contain inaccuracies.
Reviews per month
Peak: 40 reviews in May
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Friendly, knowledgeable staff (Nathan, Selyana, Youcef, etc.)
- Quick phone setup and data transfers
- Clear explanations of plans and deals
- Comfortable, clean store layout
- Helpful after‑hours assistance
Areas to watch
Friction points or concerns that come up more than once.
- ID required at entrance makes some feel unwelcome
- Occasional aggressive or rude sales tactics
- Long waits when understaffed
- Some billing or contract misunderstandings
Recurring themes
Topics customers talk about most often in their feedback.
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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