64
InputKit score
4.0
Google rating
248 reviews · 33% replied
10
Years in business
Laval, Quebec
TELUS
AI summary
TELUS is a Canadian telecommunications company that offers a range of services including wireless phone plans, high‑speed internet, TV and entertainment, as well as security and smart‑home solutions. Through its My TELUS portal customers can manage accounts, view service status and access support. The company also provides health‑related services and a rewards program. It operates nationwide, with a presence in Laval, Quebec.
AI summary
What the reviews say
Customers rave about friendly, knowledgeable staff who make upgrades and repairs smooth, though occasional long waits and misleading sales tactics hurt the experience.
AI-generated from 193 reviews. May contain inaccuracies.
Reviews per month
Peak: 22 reviews in May
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Staff consistently praised for kindness and expertise
- Quick, hassle‑free SIM and device transfers
- Personalized plan recommendations save money
- Clean, well‑organized store layout
- High satisfaction with specific reps (e.g., Adam, Nour, Ghadi)
Areas to watch
Friction points or concerns that come up more than once.
- Long wait times during busy periods
- Some sales staff push unwanted plans
- Inconsistent information on insurance and fees
- Occasional rude or unhelpful employees
Recurring themes
Topics customers talk about most often in their feedback.
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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