TELUS

Not an award winner

AI summary

TELUS is a Canadian telecommunications provider that offers wireless phone plans, high‑speed internet, TV and entertainment packages, as well as security and smart‑home solutions. Customers can manage their services, view bills and get support through the My TELUS online portal. The company also highlights its commitment to social impact, reconciliation and privacy policies.

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AI summary

What the reviews say

Customers rave about friendly, knowledgeable staff and quick, hassle‑free service, though occasional long waits and poor phone support hurt the experience.

AI-generated from 112 reviews. May contain inaccuracies.

Reviews per month

Peak: 9 reviews in Jan

Monthly review trend based on dated reviews in our database.

What customers love

Recurring strengths mentioned by customers in their reviews.

Staff members like Romello, Jay, Nils, and Simon get repeated praise
Fast device setup and data transfers
Clear explanations of plans and good pricing deals
Warm, welcoming atmosphere in the store

Areas to watch

Friction points or concerns that come up more than once.

Long wait times during busy periods
Inconsistent phone/online support
Occasional rude behavior from staff

Recurring themes

Topics customers talk about most often in their feedback.

staff friendlinessservice speedpricingwait timephone support

Review breakdown

Reviews

What customers say, pulled from verified Google reviews.

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Opening hours

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What the reviews say

Review breakdown