59
InputKit score
4.4
Google rating
165 reviews · 25% replied
9
Years of activity on Google
Gatineau, Quebec
TELUS
AI summary
TELUS is a Canadian telecommunications company that offers wireless phone plans, high‑speed internet, TV and entertainment services, as well as residential security and smart‑home solutions. It also provides health‑related services and a customer rewards program. The company emphasizes its commitment to Indigenous reconciliation and community impact.
AI summary
What the reviews say
Customers rave about the helpful, polite staff and smooth service for phone upgrades and returns, though a few report misinformation and poor handling of refunds.
AI-generated from 122 reviews. May contain inaccuracies.
Reviews per month
Peak: 15 reviews in May
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Friendly, attentive staff (William, Félix, Tristan, Mehran, Alexis, Jérémie)
- Quick, clear explanations and personalized recommendations
- Efficient handling of returns, upgrades and contract changes
- Consistently praised professionalism and patience
- Good pricing and willingness to find deals
Areas to watch
Friction points or concerns that come up more than once.
- Occasional misinformation on contracts and refunds
- Long wait times on phone support
- Inconsistent knowledge of legal guarantees
Recurring themes
Topics customers talk about most often in their feedback.
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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