56
InputKit score
4.4
Google rating
38 reviews · 47% replied
Drummondville, Quebec
TELUS
AI summary
TELUS is a Canadian telecommunications company that offers a range of services including wireless mobile plans, high‑speed internet, TV and entertainment, and security and smart‑home solutions. Customers can manage their accounts, view bills and get support through the My TELUS portal and a network of stores. The company also highlights its commitment to social impact, privacy and reconciliation with Indigenous peoples.
AI summary
What the reviews say
Customers rave about friendly, knowledgeable staff and quick problem resolution, though a few report poor service and network issues.
AI-generated from 22 reviews. May contain inaccuracies.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Staff members like Jonathan, Raphaël, Alex and Kenza praised for helpfulness
- Clear explanations and fast fixes for device problems
- Polite and courteous service overall
- Consistently high satisfaction across most visits
Areas to watch
Friction points or concerns that come up more than once.
- Occasional rude employee (Cedric) noted
- Network reliability complaints from a few users
Recurring themes
Topics customers talk about most often in their feedback.
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
Loading reviews…