63
InputKit score
4.0
Google rating
99 reviews · 36% replied
9
Years in business
Anjou, Quebec
TELUS
AI summary
TELUS is a Canadian telecommunications company that offers a range of services including wireless phone plans, high‑speed internet, TV and entertainment, as well as security and smart‑home solutions. Customers can manage their accounts, view orders and get support through the My TELUS portal. The company also highlights social‑impact initiatives such as reconciliation, diversity and inclusion.
AI summary
What the reviews say
Customers rave about friendly, knowledgeable staff who go the extra mile, though occasional long waits and a few rude encounters hurt the experience.
AI-generated from 75 reviews. May contain inaccuracies.
Reviews per month
Peak: 13 reviews in Jun
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Staff consistently praised for patience and expertise
- Many employees remembered by name (Karl, Steven, Walid, Melek)
- Quick resolution of technical setup and billing issues
- Helpful product recommendations and clear explanations
Areas to watch
Friction points or concerns that come up more than once.
- Long wait times during busy periods
- Occasional rude or unhelpful staff members
- Inventory mix‑ups causing delays
Recurring themes
Topics customers talk about most often in their feedback.
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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