62
InputKit score
4.1
Google rating
213 reviews · 31% replied
11
Years in business
Québec City, Quebec
Soucy Inc. pools
AI summary
Soucy Inc. pools is a Quebec‑based retailer that sells above‑ground and in‑ground swimming pools, spas, thermopumps, chemicals, equipment, accessories, outdoor furniture and barbecues. They also provide pool services such as seasonal opening and closing, maintenance, and renovation work. The company operates two locations in the Quebec City area and offers online shopping with seasonal promotions.
AI summary
What the reviews say
Customers generally praise Soucy Inc. pools for courteous, expert staff and quick, reliable service, though a minority report poor after‑sales follow‑up and warranty handling.
AI-generated from 130 reviews. May contain inaccuracies.
Reviews per month
Peak: 8 reviews in Jun
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Friendly, knowledgeable staff (especially Gabriel, Jonathan, and M. Verret)
- Fast, reliable installation and repair service
- Wide inventory of parts and pool accessories
- Helpful water‑testing and product advice
- Good follow‑up on some issues
Areas to watch
Friction points or concerns that come up more than once.
- Inconsistent warranty and post‑sale communication
- Occasional rude or condescending sales attitude
- Higher prices than big‑box competitors
Recurring themes
Topics customers talk about most often in their feedback.
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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