59
InputKit score
4.3
Google rating
562 reviews · 91% replied
Montreal, Quebec
Silver Star Mercedes-Benz Montréal - Service
AI summary
Silver Star Mercedes‑Benz Montréal is a dealership and service centre in Montreal that sells new and certified‑pre‑owned Mercedes‑Benz cars, SUVs and vans, and also offers financing, leasing and vehicle trade‑in options. It provides a full‑service workshop for maintenance, repairs, body work, genuine parts, tires and roadside assistance, plus a parts department and rental services.
AI summary
What the reviews say
Customers generally praise the friendly, knowledgeable staff and smooth service, but a few report poor communication and occasional dishonest pricing.
AI-generated from 24 reviews. May contain inaccuracies.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Highly praised staff members (Gianfranco, Andrew Nini, Leila, Nicolas)
- Responsive and helpful parts department
- Quick appointment scheduling when asked
- Courteous loaner cars and thorough repairs
- Professional, transparent advice from many technicians
Areas to watch
Friction points or concerns that come up more than once.
- Inconsistent communication on warranty claims
- Occasional rude or disengaged staff
- Reported overcharging and misleading quotes
- Some missed follow‑ups and delays
Recurring themes
Topics customers talk about most often in their feedback.
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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