3.8

Google rating

28 reviews · 0% replied

8

Years in business

Québec City, Quebec

Sécurité Digitech Inc

Not an award winner

CallDirections

AI summary

What the reviews say

Customers praise fast, friendly service and knowledgeable staff, but complain about billing errors and occasional technical glitches.

AI-generated from 18 reviews. May contain inaccuracies.

Reviews per month

Peak: 5 reviews in Jan

Monthly review trend based on dated reviews in our database.

What customers love

Recurring strengths mentioned by customers in their reviews.

  • Quick installation and response times
  • Friendly, knowledgeable technicians (Frédérick, Martin, Michel)
  • Personalized explanations for seniors
  • Helpful after‑sale support and documentation
  • Professional, clean work on alarms and cameras

Areas to watch

Friction points or concerns that come up more than once.

  • Billing disputes and continued charges after cancellation
  • Inconsistent technical support for system failures
  • Some customers feel ignored after complaints
  • Perceived pressure‑selling during calls

Recurring themes

Topics customers talk about most often in their feedback.

staffresponsivenessbillingtechnical reliability

Review breakdown

Reviews

What customers say, pulled from verified Google reviews.

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