/100
55
InputKit score
4.0
Google rating
325 reviews · 61% replied
AI summary
What the reviews say
Most customers praise Rachel Auto for quick, courteous service and transparent communication, though a handful report high fees and aggressive upselling.
AI-generated from 36 reviews. May contain inaccuracies.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Fast, often same‑day service
- Friendly, helpful staff (Bruno, Michel praised)
- Clear explanations and documentation
- Convenient loaner cars and home tire delivery
- Reasonable pricing for many jobs
Areas to watch
Friction points or concerns that come up more than once.
- Occasional reports of overpriced parts/labour
- Some customers felt pressured to buy unnecessary work
- Inspection fees charged even when no repair needed
Recurring themes
Topics customers talk about most often in their feedback.
pricingstaff friendlinessturn‑around timediagnostic transparency
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
Loading reviews…