4.0

Google rating

169 reviews · 96% replied

Trois-Rivières, Quebec

Point S - Charles Turcotte Cap-de-la-Madeleine

Not an award winner

AI summary

Charles Turcotte is a full‑service auto shop in Trois‑Rivières that sells and installs a huge selection of tires (about 50,000 in stock) for cars, trucks and heavy‑duty equipment, and also handles routine maintenance, wheel alignment, general mechanical repairs, parts and accessories, and air‑conditioning service. They cater to both private drivers and commercial fleets, offering preventive‑maintenance work that follows manufacturer specifications. The business has been operating for over 80 years and is part of the Point S network.

Point S - Charles Turcotte Cap-de-la-Madeleine
Point S - Charles Turcotte Cap-de-la-Madeleine
Point S - Charles Turcotte Cap-de-la-Madeleine
Point S - Charles Turcotte Cap-de-la-Madeleine

AI summary

What the reviews say

Customers praise the friendly, fast service and knowledgeable staff, but a few report poor phone support and inventory issues.

AI-generated from 14 reviews. May contain inaccuracies.

What customers love

Recurring strengths mentioned by customers in their reviews.

  • Quick and courteous service
  • Helpful staff like Michelle and Pierre‑Olivier
  • Good advice on winter tires
  • Willingness to stay open late for emergencies
  • Family‑like treatment of customers

Areas to watch

Friction points or concerns that come up more than once.

  • Inconsistent phone support
  • Occasional lack of inventory
  • Delayed callbacks on requests

Recurring themes

Topics customers talk about most often in their feedback.

staff friendlinessservice speedtire adviceavailabilitycommunication issues

Review breakdown


Reviews

What customers say, pulled from verified Google reviews.

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