/100
56
InputKit score
4.1
Google rating
155 reviews · 93% replied
8
Years of activity on Google
Dorval, Quebec
Pella Windows and Doors Showroom of Dorval, QC
Not an award winner
AI summary
What the reviews say
Customers praise Pella’s durable products and friendly staff, but many complain about long delays and communication gaps.
AI-generated from 137 reviews. May contain inaccuracies.
Reviews per month
Peak: 56 reviews in Feb
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- High‑quality windows and doors that last decades
- Professional, courteous installers who clean up after work
- Sales reps (Roger, Melanie, Vahid) are knowledgeable and responsive
- Good after‑sales support and warranty service when it works
- Fast delivery for many orders (3‑4 weeks reported)
Areas to watch
Friction points or concerns that come up more than once.
- Installation defects and poor fit on some jobs
- Frequent delays and missed appointment dates
- Hard‑to‑reach customer service after sale
- Inconsistent pricing and contract changes
Recurring themes
Topics customers talk about most often in their feedback.
No recurring themes identified yet.
Reviews
What customers say, pulled from verified Google reviews.
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