61
InputKit score
4.4
Google rating
447 reviews · 47% replied
11
Years in business
Verdun, Quebec
Pattes et Griffes - Verdun
AI summary
Pattes et Griffes – Verdun is a pet supply retailer that operates an online boutique offering a wide range of products for dogs, cats, small mammals, birds, fish and reptiles. Their catalogue includes specialty foods (dry, wet, raw, lyophilized), treats, toys, grooming supplies, health and hygiene items, as well as cages, carriers, bedding and accessories. Customers can create accounts, shop online and pick up purchases for free at the physical store. The site also features a circular with exclusive discounts.
AI summary
What the reviews say
Customers love the knowledgeable, friendly team and the large, well‑priced product range, especially the grooming and nail‑trim services, though occasional policy mix‑ups and staffing lapses cause frustration.
AI-generated from 240 reviews. May contain inaccuracies.
Reviews per month
Peak: 9 reviews in Aug
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Friendly, knowledgeable staff (Eli, Julien, Olivier)
- Wide selection of pet food, treats, and raw options
- Reasonable prices and good loyalty program
- Fast, gentle nail trims and grooming
- Helpful ordering and delivery service (when it works)
Areas to watch
Friction points or concerns that come up more than once.
- Inconsistent policies on returns/exchanges
- Occasional rude or inattentive staff
- Expired or poorly stored food reported
- Store layout/cleanliness issues in aquarium area
Recurring themes
Topics customers talk about most often in their feedback.
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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