/100
62
InputKit score
4.4
Google rating
1,300 reviews · 91% replied
AI summary
What the reviews say
Customers rave about the knowledgeable, friendly sales staff and smooth buying process, but the service department is frequently criticized for long waits and poor communication.
AI-generated from 1099 reviews. May contain inaccuracies.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Highly professional and patient salespeople (Li Cheng, Sergio, Moe, Gabriel)
- Transparent pricing and fair trade‑in offers
- Quick paperwork and one‑stop transactions
- Helpful service advisors when they respond
- Welcoming showroom atmosphere
Areas to watch
Friction points or concerns that come up more than once.
- Service appointments often delayed weeks
- Hard to reach service staff, callbacks ignored
- Inconsistent quality of repairs and inspections
- Limited courtesy‑car availability
Recurring themes
Topics customers talk about most often in their feedback.
sales experienceservice wait timescommunicationpricing
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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