53
InputKit score
4.5
Google rating
100 reviews · 25% replied
Québec City, Quebec
OK Pneus Hamel
AI summary
OK Pneus Hamel is a local auto service centre in Québec City that sells and installs a wide range of tires for passenger cars, trucks, RVs and commercial vehicles. They also perform routine maintenance and repairs such as oil changes, brake service, alignments, windshield work, air‑conditioning service and towing, and offer courtesy cars for customers. The shop is part of the OK Tire network, a Canadian‑owned chain with over 325 locations, and provides a 12‑month/20,000‑km warranty on most services.
AI summary
What the reviews say
Customers rave about the courteous, bilingual team, quick tire service and transparent pricing, though a few isolated incidents of mis‑selling or poor follow‑up have been reported.
AI-generated from 56 reviews. May contain inaccuracies.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Friendly, bilingual staff who explain work clearly
- Fast tire mounting with no scratches
- Honest pricing and willingness to find used parts
- Helpful loan‑car service
- Consistently praised specific employees (e.g., Katrine, Marie‑Pier)
Areas to watch
Friction points or concerns that come up more than once.
- Occasional mis‑selling of tire sizes
- Some complaints about unreturned calls or invoices
- Rare reports of over‑charging for inspections
Recurring themes
Topics customers talk about most often in their feedback.
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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