Octo Auto Service Plus

Not an award winner

AI summary

Octo Auto Service Plus is a family‑run auto repair shop in Saint‑Lazare, Quebec. They service all makes and models, offering mechanical repairs, preventive maintenance, brake, steering, suspension and tire services, diagnostics, air‑conditioning work and more, with seven courtesy cars available. The shop is open Monday‑Thursday 7:30 am‑5 pm and Friday 7:30 am‑12 pm.

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AI summary

What the reviews say

Customers are split: many praise quick, friendly service and knowledgeable staff, but a large number complain about high prices, unexpected fees, and aggressive upselling.

AI-generated from 165 reviews. May contain inaccuracies.

What customers love

Recurring strengths mentioned by customers in their reviews.

Fast turnaround for urgent jobs
Friendly, professional staff (Martin, Michel)
Clear explanations and transparency when done right
Helpful loaner vehicles and emergency assistance

Areas to watch

Friction points or concerns that come up more than once.

Prices often perceived as inflated
Unexpected extra charges on invoices
Aggressive upselling and pressure to approve work

Recurring themes

Topics customers talk about most often in their feedback.

pricingstaff attitudecommunicationwait time

Review breakdown

Reviews

What customers say, pulled from verified Google reviews.

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What the reviews say

Review breakdown