59
InputKit score
4.5
Google rating
162 reviews · 19% replied
5
Years in business
Laval, Quebec
Mondou
AI summary
Mondou is a pet supply retailer in Laval, Quebec, offering a wide range of products for cats, dogs, birds, small animals and horses, including dry and wet food, treats, grooming supplies, toys, bedding and health care items. The store also provides services such as pet grooming and free delivery on orders over $49. It runs regular promotions, like up to 30% off selected items.
AI summary
What the reviews say
Customers love Mondou’s friendly, knowledgeable staff and huge product selection, though occasional service hiccups and cleanliness issues are noted.
AI-generated from 93 reviews. May contain inaccuracies.
Reviews per month
Peak: 6 reviews in Jul
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Warm, helpful staff remembered by name
- Wide variety of pet foods and accessories
- Efficient grooming appointments for dogs and cats
- Clean, well‑organized store layout
- Helpful advice and personalized recommendations
Areas to watch
Friction points or concerns that come up more than once.
- Inconsistent checkout experience
- Occasional missed appointments or delayed service
- Some customers report cleanliness lapses in grooming area
Recurring themes
Topics customers talk about most often in their feedback.
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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