EN

4.3

Google rating

474 reviews · 10% replied

Québec City, Quebec

Mercedes-Benz of Quebec

Not an award winner

AI summary

Mercedes‑Benz of Quebec is a car dealership in Québec City that sells new Mercedes‑Benz vehicles—including standard models, AMG performance cars, electric models and vans—as well as certified pre‑owned Mercedes‑Benz cars. They also provide financing, leasing, trade‑in assistance, and a range of after‑sale services such as maintenance, repairs, collision‑center work, genuine parts, and tire services. The dealership’s facilities include a service centre, parts department, and a dedicated van‑care area.

Mercedes-Benz of Quebec
Mercedes-Benz of Quebec
Mercedes-Benz of Quebec
Mercedes-Benz of Quebec

AI summary

What the reviews say

Customers rave about the friendly, knowledgeable staff—especially Simon, Eric and the parts team—while praising quick, high‑quality service, though a few report long wait times and occasional communication lapses.

AI-generated from 346 reviews. May contain inaccuracies.

What customers love

Recurring strengths mentioned by customers in their reviews.

  • Simon consistently praised for professionalism and follow‑up
  • Fast, efficient repairs even without appointments
  • Helpful parts department (Guillaume) with quick sourcing
  • Courteous service advisors (Éric, Jean‑Luc) and loaner cars
  • Clean, comfortable waiting areas

Areas to watch

Friction points or concerns that come up more than once.

  • Occasional delays in warranty repairs
  • Some customers experience poor phone communication
  • Rare instances of over‑charging or billing disputes
  • Inconsistent handling of rare vehicle issues

Recurring themes

Topics customers talk about most often in their feedback.

staff friendlinessservice speedparts availabilitycommunicationpricing disputes

Review breakdown


Reviews

What customers say, pulled from verified Google reviews.

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