60
InputKit score
4.1
Google rating
106 reviews · 28% replied
9
Years in business
Joliette, Quebec
Koodo Shop
AI summary
Koodo Shop is a Canadian mobile carrier that offers affordable cell‑phone and internet plans, primarily on a 5G network. Customers can personalize their plan with a free perk, finance new or certified‑pre‑owned phones through the Koodo Tab, and add services such as streaming bundles or device‑care protection. The company also provides eSIM activation, referral discounts and a 30‑day money‑back guarantee on phones.
AI summary
What the reviews say
Customers rave about the friendly, knowledgeable staff—especially Alexandre and Jacob—who provide quick, courteous service and competitive prices, but a minority report billing surprises, poor phone‑repair help, and long phone‑wait times.
AI-generated from 71 reviews. May contain inaccuracies.
Reviews per month
Peak: 7 reviews in Aug
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Friendly, attentive staff (Alexandre, Jacob, Samuel, Émile)
- Fast, efficient service with clear explanations
- Competitive pricing and good deals
- Pleasant store atmosphere and teamwork
- Consistent follow‑up after purchase
Areas to watch
Friction points or concerns that come up more than once.
- Billing surprises and extra fees
- Phone repair assistance often lacking
- Long hold times on phone/online support
- Some staff appear uninformed about offers
Recurring themes
Topics customers talk about most often in their feedback.
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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