64
InputKit score
4.2
Google rating
154 reviews · 34% replied
10
Years in business
Drummondville, Quebec
Koodo Shop
AI summary
Koodo Shop is a Drummondville retailer that offers Koodo Mobile 5G cell phone plans that can be customized with free perks, as well as device financing through the Koodo Tab for new and certified pre‑owned phones. It also provides streaming bundles, device‑care protection, and referral discounts.
AI summary
What the reviews say
Customers rave about friendly, knowledgeable staff—especially Anays and Raphaël—who make plan changes and device issues easy, though occasional long waits and pricing complaints linger.
AI-generated from 93 reviews. May contain inaccuracies.
Reviews per month
Peak: 19 reviews in May
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Polite, patient staff who explain options clearly
- Quick resolution of billing and plan changes
- Helpful assistance with device repairs and upgrades
- Consistently praised individual representatives
- Good overall value for plans
Areas to watch
Friction points or concerns that come up more than once.
- Long wait times during busy periods
- Some complaints about high accessory prices
- Inconsistent phone support outside the store
Recurring themes
Topics customers talk about most often in their feedback.
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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