/100
58
InputKit score
4.2
Google rating
189 reviews · 23% replied
9
Years of activity on Google
AI summary
What the reviews say
Most customers praise John Gray Moving for friendly, professional crews and careful handling, especially on long‑distance and international moves, but a minority report damage, poor communication, and unexpected costs.
AI-generated from 159 reviews. May contain inaccuracies.
Reviews per month
Peak: 6 reviews in May
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Responsive, helpful office staff
- Friendly, courteous moving crews
- Careful packing and handling of fragile items
- Accurate quotes and on‑time arrivals
- Smooth customs clearance for cross‑border moves
Areas to watch
Friction points or concerns that come up more than once.
- Occasional damage or missing items
- Inconsistent follow‑up on claims
- Higher‑than‑expected final pricing
- Some crews lack proper tools or training
Recurring themes
Topics customers talk about most often in their feedback.
staff professionalismpricing transparencydamage handlingcross‑border logistics
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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