3.5

Google rating

180 reviews · 1% replied

14

Years in business

Saint-Jean-sur-Richelieu, Quebec

Jacques Cartier Inc. pools

Not an award winner

AI summary

Jacques Cartier Inc. pools is a family‑run retailer in Saint‑Jean‑sur‑Richelieu that sells and installs a wide range of swimming pools—including above‑ground, in‑ground resin, steel, concrete, fiberglass and polymer models—as well as acrylic and rotomolded spas. They also provide pool and spa services such as leak detection, water‑analysis, opening/closing, routine maintenance, and chemical supplies. The business has been operating since the 1970s and is part of the Sima group of retailers.

Jacques Cartier Inc. pools

AI summary

What the reviews say

Customers praise Jacques Cartier Inc. for its knowledgeable staff, fast installations and solid water‑testing advice, but many warn about inconsistent after‑sales support and occasional rude behavior.

AI-generated from 119 reviews. May contain inaccuracies.

Reviews per month

Peak: 8 reviews in May

Monthly review trend based on dated reviews in our database.


What customers love

Recurring strengths mentioned by customers in their reviews.

  • Friendly, knowledgeable staff (Annie, Audrey, Michael, Frédérique)
  • Quick, reliable installation and after‑sale service
  • Accurate water testing and helpful chemical advice
  • Competitive pricing on pool chemicals and accessories
  • Clean store with a relaxed, no‑pressure atmosphere

Areas to watch

Friction points or concerns that come up more than once.

  • Inconsistent after‑sale follow‑up
  • Rude or dismissive interactions reported
  • Long wait times for service calls
  • Occasional product defects (e.g., spa model)

Recurring themes

Topics customers talk about most often in their feedback.

staff expertiseinstallation speedwater testingpricingcustomer service attitude

Review breakdown


Reviews

What customers say, pulled from verified Google reviews.

Loading reviews…