59
InputKit score
4.2
Google rating
209 reviews · 22% replied
13
Years of activity on Google
Montreal, Quebec
Hôtel MUZO
AI summary
Hôtel MUZO is a full‑service pet hotel and daycare in Montreal offering boarding for dogs and cats, a dog daycare (Club MUZO) with a gym and outdoor play area, canine fitness classes, dog training, and a full‑service grooming spa. The facility emphasizes personalized care, safety and comfort for pets, and is open daily for visits and boarding.
AI summary
What the reviews say
Most owners rave about Muzo’s attentive staff, clean large spaces and top‑notch grooming, though a minority report communication lapses and occasional health or billing issues.
AI-generated from 128 reviews. May contain inaccuracies.
Reviews per month
Peak: 4 reviews in Jan
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Friendly, caring staff (especially Tatiana, Linda, Marie)
- Spacious, clean facilities with webcam suites
- Reliable updates and medication handling for seniors
- High‑quality grooming and personalized care
- Convenient location and parking
Areas to watch
Friction points or concerns that come up more than once.
- Inconsistent updates during boarding
- Occasional billing disputes or extra fees
- Rare reports of illness or injury
- Long wait times at drop‑off
Recurring themes
Topics customers talk about most often in their feedback.
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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