3.4

Google rating

199 reviews · 73% replied

10

Years in business

Québec City, Quebec

Giasson Laco - Réparation d'électroménagers et pièces

Not an award winner

AI summary

Giasson Laco is a Québec‑based company that repairs all types of household appliances and sells new replacement parts. With a workshop, a large parts inventory and mobile service units, they serve the Greater Québec area, including both the North and South shores. Their technicians are factory‑trained and can work on appliances whether or not they are still under warranty.

Giasson Laco - Réparation d'électroménagers et pièces
Giasson Laco - Réparation d'électroménagers et pièces
Giasson Laco - Réparation d'électroménagers et pièces
Giasson Laco - Réparation d'électroménagers et pièces

AI summary

What the reviews say

Customers are split: many praise quick, courteous service and knowledgeable technicians, but a large number report missed appointments, poor communication, and repeated repair failures.

AI-generated from 137 reviews. May contain inaccuracies.

Reviews per month

Peak: 5 reviews in Dec

Monthly review trend based on dated reviews in our database.


What customers love

Recurring strengths mentioned by customers in their reviews.

  • Fast response and on‑time arrivals
  • Friendly, professional technicians
  • Clear explanations and advice
  • Helpful phone support

Areas to watch

Friction points or concerns that come up more than once.

  • Unreliable scheduling, no exact times
  • Repeated repairs and broken parts
  • Long wait times for warranty work
  • Poor follow‑up on open cases

Recurring themes

Topics customers talk about most often in their feedback.

appointment reliabilitytechnician competencecommunicationwarranty handling

Review breakdown


Reviews

What customers say, pulled from verified Google reviews.

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